We refinanced our house recently and it was done through Wells Fargo and they did a terrific job, While the process took a while, there was very little paperwork involved (discounting the 146 pages we had to sign at the closing) and our mortgage guy was very, very good. We were happy with the results.
Not long after the process was finished, I got a cold call from Wells Fargo. They noticed that I had an auto loan with another bank. They could do better, they said, and it would be convenient to have the mortgage and car loan in one place. So I told them to run the numbers, make a proposal and get back to me. A day later, they came back and told me that, in fact, they could not match the deal that I currently had on the loan. Fine. No big deal.
A few days after that, I got another cold call from Wells Fargo. I am eligible for free checking with them. How would I like to switch my account over? No thanks, I explained. I was very happy with my current bank and besides, it would cost me a pretty penny in my own time to get everything transferred over. There was nothing in it for me.
And then yesterday, I got another cold call from Wells Fargo. They noticed that I was in good standing with the mortgage and they would like to offer me the opportunity to transfer my other banking to them. Well, this time I lost my patience a little. Mind you, I was very polite on the phone. I explained that I’d received several calls already. I explained that Wells Fargo offered to get me a better rate on my car loan–and then failed to do so. I explained that they offered me free checking, but it wasn’t worth my time. So I said, “I’ll tell you what. We can make it worth my time if you can give me a good interest rate on the savings account, say 5%?” Of course, they weren’t able to do that.
Wells Fargo, I appreciate the great job you did on my mortgage. Nice work, kudos, etc., etc. But please stop poaching me for other services, especially when I come to find you can’t even match the deals I am already getting. This is an obnoxious way of annoying customers, which I’m sure is not your intention, but which, at least in this case, is the result.
Now, who wants odds on me getting yet another cold call from Wells Fargo in the near future?