Tag: customer service

  • More garage door drama

    09 Dec 2008 » 3 min read

    When we left for work this morning, the garage door wouldn’t close again, and I nearly exploded.  I drove into the office in a deep funk, and called the Avalon community phone number.  The message told me that while the office opened at 9 AM, they didn’t answer phones between 9 and 10 AM.  Fine.  I fumed…

  • Yet another customer service rant

    13 Nov 2008 » 2 min read

    We got a notice from Avalon Communities (which owns/manages our townhouse) that they are improving their website to provide additional value to customers.  The downside is that for the time being, all automatic rent payments have been canceled and we have to send our checks to the central rental office somewhere in Florida I think. …

  • The roads must roll

    05 Sep 2008 » 3 min read about Fitness & Health

    Just finished up 4 scene critiques for the writers workshop.  Professor Gunn has us working on "setting" this week.  I think I have two more critiques to write, but those scenes haven’t been submitted yet so there’s not much I can do. Very productive day at work today.  My Universal Importer for the Big Application we’ve been…

  • Bloom carries over 130 varieties of coffee*

    04 Sep 2008 » 1 min read about Writing & Publishing

    Another weird night’s sleep last night, but better than the night before. We were up just a little late this morning and headed into work. I had anotherfull day of coding, punctuated by a meeting in the morning and a meeting in the afternoon. I felt pretty productive today. At lunch, I finally wrote the…

  • Now you see it, and now you don’t

    29 Jul 2008 » 2 min read about Reading & Books

    We were up pretty early this morning. Kelly had to go into work, but I stayed home because I needed to be here for the cable guy. I made good use of the time. I got my books unpacked. There are 36 boxes of books and I managed to get most of them unpacked and…

  • No home Internet access until I move

    11 Jul 2008 » 1 min read

    When I came home today, my Internet access wasn’t working. There was a single blinking light on the cable modem. Cable TV was fine. I did some basic troubleshooting and decided it was hardware but called Comcast anyway. The customer service person I spoke to agreed it was hardware. She suggested I bring in my…

  • Bring your own bagels

    30 Aug 2007 » 1 min read

    From now on, I’m bringing my own bagels for breakfast. Ever since Au Bon Pan reopened downstairs, they have been incredibly stingy with the cream cheese. It costs $0.99 for a bagel and $1.00 for cream cheese, and they barely put any on. I asked for extra cream cheese once, and they tried to charge…

  • International calling

    13 Jun 2007 » 1 min read

    Going through my checklist of things I need to do before I go on vacation, this morning I called T-Mobile and had them explain to me how International calling works on my cell phone when I am traveling in Europe. Turns out, its very easy and straight-forward. I spoke to a very enthusiastic support person,…

  • Twilight Zone at the Outback

    08 Apr 2007 » 1 min read

    I decided to treat myself to a steak dinner tonight. I grabbed my copy of In Memory Yet Green and headed over to the Outback Steakhouse, anticipating a long wait. There was no wait. I was seated at once. I ordered a tall beer, had a salad, steak fillet, fries, and I even ordered the…

  • A good lunch

    01 Jan 2007 » 1 min read

    I decided to brave the Olive Garden once again, even though I had a bad experience there when the local franchise opened up not too long ago. This time, my experience was quite the opposite. I was seated at a good table. I had good food (chiante braised short ribs, salad and bread sticks, and…

  • Comcast saga, take 3

    13 Dec 2006 » 1 min read

    Well, they showed up on time tonight, and with the digital DVR receiver. They had it hooked up and working on the second TV in seven minutes. And now I’m all squared away. I should forget about my hassles and the terrible customer support, right? Wrong. This afternoon I was reading all kinds of complaints…

  • Comcast Saga, continued

    07 Dec 2006 » 1 min read

    So they still haven’t shown up. I’ve been on the phone 2 more times. I finally told them to forget it tonight, seeing as how I am supposed to be in bed in 10 minutes so that I can get up at 4:30 tomorrow morning. We are rescheduled for delivery next Wednesday between 5 –…