Good Customer Service at the Apple Store

ast week, while getting out the car after the Little Man’s baseball practice, my iPhone slipped through a hole in my pocket and landed, face first, on the concrete. At first I thought it was no big deal. I’ve dropped the phone before. But later, I discovered a long, crack diagonally across the screen, and […]

Hertz and JetBlue: 3 good customer service experiences in one day

Before it slips my mind, I should mention the series of events from Monday that led to three good customer service experiences. The family was up early on Monday and we packed the Little Man and Little Miss into the car with all of our luggage and made the drive from Newport, Rhode Island to […]

Props to Dominion Power and Cox Cable

Although the media coverage of Hurricane Irene was awful, I have to give credit where credit is due. We did end up having a power outage. We were lucky. It occurred right around 4am and lasted until 9:30am so its impact on our daily routines and power use was minimal. Between 9:30 and noon, everything […]

Kia is the new Saturn

We’ve had our 2011 Kia Sorento for nearly three months now and I have not a single complaint about the vehicle, but universal praise. And Kia as a company is at least Saturn’s equal in customer service. Yesterday, among the various junk mail that fills the mail box on a Tuesday, was a $20 MasterCard […]

Mystery of the Missing Lamb

After my talk on science fiction, the group split up into two camps to go out. I went with the camp bent on getting some food, since I was starving. We went to┬áLebanese┬áTaverna. Usually, the food and service there was great, but this time, it was an interesting experience, to say the least. Granted, we […]

Excellent customer service from Jiffy Lube

This afternoon, on the way back from patrolling a bookstore, I took the Kia over to our local Jiffy Lube in order to get a car wash. The car had accumulated crud from the variety of chemicals spread on the streets to melt the snow, to say nothing of the dirt and grit from our […]

The Comcast Saga

It started with our move. Back in October, we moved from the Avalon townhouse we were renting to the townhouse that we bought.  The move was only a short distance, from Arlington, Virginia, to Falls Church, Virginia, perhaps 5 miles.  But it has resulted in at least one annoying side-effect:  Comcast, which provides cable, phone […]

Presidents Day

We headed back home today.  We had such a great time visiting with strausmouse  and rmstraus –too short, really.  We left their house around 10:30 AM and we were in our door three hours later, which is just how it should be.  I’m so glad we decided to fly and not drive.  We would have lost […]

And he walked on down the hall

Another long workday.  My hours are going to increase for a while until we get over the hump, which will hopefully be sometime in mid-March.  In the meantime, I expect longer days.  More than likely I’ll start getting up earlier, working from home until Kelly is up and ready to go and then head into […]

Catching up, part 2

I went upstairs to read at 7 PM last night and couldn’t get through a page before falling asleep.  I woke up at 6 AM and Kelly and I decided to stay in bed (and keep warm) until 7:30.  So I basically slept for 12 hours last night.  Then it was off to a busy day in the […]

More garage door drama

When we left for work this morning, the garage door wouldn’t close again, and I nearly exploded.  I drove into the office in a deep funk, and called the Avalon community phone number.  The message told me that while the office opened at 9 AM, they didn’t answer phones between 9 and 10 AM.  Fine.  I fumed […]

Yet another customer service rant

We got a notice from Avalon Communities (which owns/manages our townhouse) that they are improving their website to provide additional value to customers.  The downside is that for the time being, all automatic rent payments have been canceled and we have to send our checks to the central rental office somewhere in Florida I think.  […]