Dear Scientific American, Left hand, meet right hand

I get that third-party vendors of digital magazines like Zinio may not share subscription information with the source magazine in question. So when I subscribed to New Scientist through Zinio and I kept getting renewal messages from New Scientist, it kind of made sense, in a bizarro-world kind of way. New Scientist simply didn’t have any way of knowing that I was still a subscriber through Zinio.

But Scientific American is another story. I love Scientific American and have been a subscriber for 15+ years now. Recently, I let my paper subscription lapse and replaced it with a digital subscription. The digital subscription is not through Zinio, but through Scientific American‘s website. You’d think all of this would be associated and recorded in the same database, but I keep getting e-mail from Scientific American with urgent warnings that my subscription has lapsed and I am going to miss out on vital scientific reporting, to say nothing of great savings on my subscription.

Wrong. I am not missing out on anything. I have the latest issues, all of them. I got them using my subscription to the digital (PDF) version of Scientific American, to which I subscribed through the Scientific American website. Why can’t their subscription department figure this out and stop pestering me? You’d think that a magazine that reports on science and technology–including articles on information technology–would have a clue and get their act together.

Come on, folks, you can do better than this. After all, you are Scientific American for crying out loud!

Published by Jamie Todd Rubin

Jamie Todd Rubin writes fiction and nonfiction for a variety of publications including Analog, Clarkesworld, The Daily Beast, 99U, Daily Science Fiction, Lightspeed, InterGalactic Medicine Show, and several anthologies. He was featured in Lifehacker’s How I Work series. He has been blogging since 2005. By day, he manages software projects and occasionally writes code. He lives in Falls Church, Virginia with his wife and three children. Find him on Twitter at @jamietr.