Jamie’s Rules #1: Waiting on “hold”

I will not wait on hold longer than 15 minutes. If I have to wait longer than 15 minutes, I hang up and the place I was calling loses out. Or, if it is for something like changing the expiration date on a credit card (which is what I am trying to do at present), I hang up and then tell the manager at Bally’s tomorrow morning of the unacceptable wait times, and that they will need to come up with another mechanism to get my new expiration date, if they want to continue to receive money from me.

I’m at 14:03 at the moment. Wanna bet I’m still on hold when 15:00 rolls around?

UPDATE: I was.

Published by Jamie Todd Rubin

Jamie Todd Rubin writes fiction and nonfiction for a variety of publications including Analog, Clarkesworld, The Daily Beast, 99U, Daily Science Fiction, Lightspeed, InterGalactic Medicine Show, and several anthologies. He was featured in Lifehacker’s How I Work series. He has been blogging since 2005. By day, he manages software projects and occasionally writes code. He lives in Falls Church, Virginia with his wife and three children. Find him on Twitter at @jamietr.