I had to reschedule my DirecTV service call tomorrow because it turns out I have to be in the office for the interview that I am supposed to do. As luck would have it, however, the next available slot that I got was Saturday between 1-5 PM, which works for me.
When I called to reschedule, I had to look up the phone number on the DirecTV website and they had my account information posted. I noted that my bill due in December was just about twice what it normally is. I asked about that and it turns out I was charged $70 for the service call I had back on Halloween when my dish was knocked over. I pointed out that I pay a monthly fee for service protection insurance and that I should not have been charged. The very helpful service girl agreed and corrected the error immediately. Now when I look online, the amount due is correct.
I’ve been a little stressed out about what DirecTV will do to get my problem fixed, but I’ve decided I’m not going to worry about it any more. They are the experts, and they’ve seen these problems countless times, so I’m sure they will know what to do; I won’t have to troubleshoot things for them.