My TVs are working again

The DirecTV service people got her at about 9:40 AM. They were great. They too suspected it was kids who pulled the dish and pole out of the ground. They said that technically, vandalism isn’t covered by the insurance, but they said as long as they didn’t have to dig or replace the pole, they wouldn’t charge me. It took them 5 minutes to realign the dish with the satellite and pat down the dirt and grass to make sure the pole was stable. Then they came inside and “rebooted” the boxes. And now everything works.

I have always had excellent service from DirecTV on the phone, and today, I had excellent service from them on a service call.

About Jamie Todd Rubin

Jamie Todd Rubin writes fiction and nonfiction for a variety of publications including Analog, Clarkesworld, The Daily Beast, 99U, Daily Science Fiction, Lightspeed, InterGalactic Medicine Show, and several anthologies. He was featured in Lifehacker’s How I Work series. He has been blogging since 2005. By day, he manages software projects and occasionally writes code. He lives in Arlington, Virginia with his wife and three children. Find him on Twitter at @jamietr.