Ahhhhhhhh!

It was the bottom of the 10th inning, 2 outs, and Jeter was at the plate. Yanks down 4-2 and two men on base. The clock struck 11 PM on the east coast–and the channel on which I was watching the game (one of the MLB Extra Inning channels I get on DirecTV) went black with a message that this programming wasn’t available in my area. The game ended 5 minutes later and the Yankees lost. At that point, the channel came back on just fine. So essentially, I missed the most important part of the game. It was a little suspicious that this happened at the top of the hour exactly.

Well! I just sent an email to DirecTV customer support that breathes flame. I pleaded with them to have someone who is a baseball fan read the email message so that they can empathize with my frustration. I asked for a discount or some kind of refund for the five minutes and told them in all seriousness that I didn’t care if they gave me a 5-cent discount, but that they owned me for this. Finally, I asked them to let me know exactly what steps they are taking to prevent this from happening again.

There is nothing more frustrating than investing 4 hours in a game and missing the crucial last 5 minutes. I don’t really expect to get an answer but the fact that this happened upset me far more than the fact that the Yankees ended up losing the game.

Published by Jamie Todd Rubin

Jamie Todd Rubin writes fiction and nonfiction for a variety of publications including Analog, Clarkesworld, The Daily Beast, 99U, Daily Science Fiction, Lightspeed, InterGalactic Medicine Show, and several anthologies. He was featured in Lifehacker’s How I Work series. He has been blogging since 2005. By day, he manages software projects and occasionally writes code. He lives in Falls Church, Virginia with his wife and three children. Find him on Twitter at @jamietr.